Raising Concerns
At Woodside we invite parents and carers to approach us with any queries, comments or concerns they may have; we take parents' views very seriously.
Our leadership team is very proactive in engaging with parents. We ensure that parents or carers will be able to find us in the playground on both sites, before and after school every day, so please feel free to approach us to discuss anything you would like.
When dealing with any issues, we ensure the child's best interest lies at the heart of decided outcomes.
Please refer to the flowchart below that explains the process that parents need to follow to ensure all queries are dealt with swiftly and appropriately.
WOODSIDE PRIMARY ACADEMY PARENT/CARER QUERIES AND CONCERNS
Who can help me?
Step 1
Class Teacher is the first point of contact for concerns regarding your child's behaviour, feelings, academic attainment or progress
SEN: This is the same however you may opt to have the SENCO present Charlotte Wheatley/Lema Osman
Step 2
If you are not satisfied with the outcome of discussions with the teacher please contact the Year Group Leader
SEN: This is the same however you may opt to have the SENCO present Charlotte Wheatley/Lema Osman
Step 3
If you are not satisfied with the outcome of discussions with the year group leader please contact the Assistant Head Teacher (AHT)
SEN: This is the same however you may opt to have the SENCO present Charlotte Wheatley/Lema Osman
Step 4
If you are not satisfied with the outcome of discussions with the AHT, please contact the Head Of School:
- Justine Heath – Bridge Site
- Jill Rowlings – Forest Site
- Ndidi Evans – Forest Site
SEN: This is the same however you may opt to have the SENCO present Charlotte Wheatley/Lema Osman
Step 5
If you remain unhappy after this process, you may wish to write a formal complaint to the Head Teacher. Please ask at the office for our complaints policy.
SEN: This is the same however you may opt to have the SENCO present Charlotte Wheatley/Lema Osman
Step 6
If you are not satisfied with the outcome of the head teacher’s investigation, you have the right to complain to the chair of the Local Governing Body. Please write c/o the school. See our complaints policy for full details
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FOREST SITE Wood Street, Walthamstow, E17 3JX Tel: 020 8520 5168 Fax: 020 8509 4372 |
BRIDGE SITE Barrett Road, Walthamstow, E17 3ND Tel: 020 8520 5168 Fax: 020 8509 4372 |
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FOREST SITE Nursery Leader: Grace Munemo Daycare Leader: Dawn Davidson Reception Leader: Emma Malik Y1 Leader: Hafsah Bachcha Y2 Leader: Janet Martin Y3 Leader: Tim Stanton |
BRIDGE SITE Y4 Leader: Carmen Maya Y5 Leader: Gemma Moffatt Y6 Leader: Paige Sanders |
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Assistant Head Teachers (AHT) FOREST SITE Charlotte Dell Avvacato Charlotte Wheatley Emma Bradford Richard Worgan |
Assistant Head Teachers (AHT) BRIDGE SITE Charlotte Dell Avvacato Lucy Wylde Ravinder Mudhar |